Shipping policy
Processing & Shipping Times
Please allow 4-6 business days for processing and handling before your item is shipped out. You will receive shipment and tracking information via email once your order has been shipped. During peak times and holidays, we may experience a slight delay.
All items are shipped from Toronto, Canada.
At this time, we are only able to provide the following services via Canada Post:
- Regular / Expedited / Lettermail Shipping within Canada
- Small Packet Air / Tracked Small Packet Air / Expedited Parcel within USA
Note: There is no tracking number for Lettermail Shipping, therefore we cannot be responsible for any lost packages shipped by this method.
Please note the approximate shipping times below:
- Regular Shipping within Canada: 3-7 business days
- Expedited Shipping within Canada: 1-4 business days
- Lettermail Shipping within Canada: 2-5 business days
- Small Packet / Tracked Small Packet within USA: 5-8 business days
- Expedited within USA: 4-7 business days
*Please factor in possible delays due to customs and hand-offs to local carriers.
*During holidays and peak times, shipping times may be longer.
Shipping Costs & Duty
Shipping rates are calculated at checkout using the best Canada Post rates.
IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes and/or duties for orders to the USA. Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer/recipient of the parcel.